Frequently Asked Questions

Greater Austin. If you’re unsure, text us your ZIP and we’ll confirm availability.

Next business day drop-off for most Austin ZIPs.

Clothes, shoes, linens, kitchenware, small appliances, books, toys, office supplies, small electronics (no CRTs), decor, and similar.

Hazardous materials, paint/chemicals, mattresses, construction debris, CRT TVs/monitors, biohazards, perishable food. (When in doubt, text us a picture)

Up to 50 lbs per bag. If a single item doesn’t fit, text us to add a bulky-item pickup.

After you fill your bags, text us and we’ll schedule a doorstep pickup in the next available window

We prioritize local reuse: donations to Austin non-profits based on what they actually need, plus affordable warehouse resale to keep useful goods in circulation. Items we can’t rehome are ethically recycled or disposed of.

We’re not a charity and do not issue tax receipts. Some partner non-profits may offer receipts for direct donations during special drives (announced separately).

Once we pick up, you waive ownership and we make the final call on the best path for each item.

Add-on pickups start at $79 and vary by size, weight, and access (stairs/elevator). Text us a photo for a quote.

FAQ

What we take

Just some of the things you can say Adios to

Clothing and textiles

Whether it’s Nana’s lace napkins, those shirts you haven't worn in 15 years, or old towels. We’ll take all clean textiles. Clothes in great condition, made to last, can be worn again—whereas old textiles can be recycled and turned into stuffing for sofas or nests for recovering baby birds.

Electronics + small appliances

We’ve taken everything from countertop ice makers to headlamps to shake weights (is that an appliance?) and beyond. Whether it works or not, we’ll test it, and either find it a new home or its best recycling or disposal option.

Household items

Holiday decorations, coasters, antique ceramic figurines, books—we take it all. If it’s sat on your shelf for longer than you’d like to say, it may be time for it to go in your Goodbye Bag. We’ll do our best to find it a new loving home or the best disposal path.

Toys, games, miscellaneous

We accept used toys, board games, puzzles, and more. Please make sure items have all major pieces and are clean and safe for donation or resale.

What we CAN'T take

Anything wet

We do not accept wet items of any kind, which we believe is basically a universal given. We know you, dear reader, would never include something wet, like a sock, a damp towel, or a leaking cat’s water bed.

Perishable food

As with most stuff in this list, it also goes without saying. Unfortunately, perishable food must be disposed of in your trash or compost bin (if you have one). That being said, we will donate non-expired canned goods to local food banks.

Unwashed stuff

Your old jeans may still be in great shape, but if they are dirty, we can’t take them. Please pre-wash anything you put in your Goodbye Bag so we can find the best path for it, be it resale or finding a happy new owner in the community.

Hazardous materials

Help us keep our team safe, if you wouldn’t want to reach into a bag and find this broken item—please don’t include it. If you need suggestions on the best ways to dispose of broken or hazardous materials, check out our blog or text us for local options near you.